Carpet Cleaners SW8 Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaners SW8 provides cleaning services to residential and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Carpet Cleaners SW8.
1.2 "Client" means any individual, firm or corporate body that requests or uses the services of the Company.
1.3 "Services" means any carpet, upholstery, rug, hard floor, end of tenancy, domestic or commercial cleaning, stain treatment, or related service provided by the Company.
1.4 "Premises" means the address or addresses where the Services are to be carried out.
1.5 "Technician" means an operative, employee, subcontractor or representative of the Company who carries out the Services.
2. Scope of Services
2.1 The Company provides professional cleaning services within its operational areas, including SW8 and surrounding districts, subject to availability.
2.2 The specific Services to be provided will be agreed at the time of booking and confirmed by the Company via a booking confirmation or other written or verbal agreement.
2.3 The Company reserves the right to decline or cancel any booking where the Premises are unsafe, inaccessible, or unsuitable for the Services to be carried out, or where the Client has provided incomplete or misleading information.
3. Booking Process
3.1 Bookings may be made by the Client via the Company’s accepted communication channels as advertised from time to time.
3.2 When making a booking, the Client must provide accurate information, including but not limited to:
a) Full address of the Premises;
b) Type and size of the areas or items to be cleaned;
c) Parking availability and any access restrictions;
d) Preferred dates and times for the Services;
e) Any particular concerns such as heavy soiling, stains, pet odours or delicate materials.
3.3 All bookings are subject to availability and are not considered confirmed until the Company issues a confirmation. The Company may offer alternative dates or times if the requested appointment is not available.
3.4 The Client is responsible for checking the details of the booking confirmation and notifying the Company promptly of any inaccuracies or changes required.
4. Prices and Quotations
4.1 Prices are generally provided based on the information supplied by the Client at the time of booking and may be given as a fixed price, an estimate, or an hourly rate.
4.2 The Company reserves the right to amend the quoted price if the information provided by the Client is inaccurate or incomplete, or if the actual condition, size or accessibility of the Premises or items to be cleaned differs substantially from that described at the time of booking.
4.3 Any additional work requested by the Client on the day of the appointment that is outside the original quotation may incur extra charges, which will be agreed before such additional work is commenced where reasonably possible.
4.4 All prices are inclusive or exclusive of VAT, as stated by the Company at the time of quotation, in accordance with applicable law.
5. Payments
5.1 Payment terms will be specified at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services, depending on the type and size of the job.
5.2 Accepted payment methods may include cash, bank transfer, card payment or other methods approved by the Company from time to time.
5.3 Where payment is not made on completion, the Company may issue an invoice with a specified due date. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or on the due date stated on the invoice.
5.4 The Company reserves the right to charge reasonable late payment fees and interest on overdue amounts in accordance with applicable UK law.
5.5 In the event of non-payment, the Company may suspend further Services, cancel future bookings and take appropriate steps to recover outstanding amounts, including the use of debt collection agencies or legal proceedings.
6. Cancellations, Rescheduling and Access
6.1 If the Client wishes to cancel or reschedule a booking, the Client must provide the Company with as much notice as possible.
6.2 The Company may apply a cancellation fee if the Client cancels or reschedules with less than 24 hours’ notice, or as otherwise stated at the time of booking. This may be a fixed fee or a percentage of the quoted price.
6.3 If the Technician attends the Premises at the agreed time and is unable to gain access or commence the Services due to the Client’s act or omission, including but not limited to absence, incorrect address or lack of keys or entry arrangements, the Company may charge a call-out or cancellation fee up to the full value of the booking.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, illness, equipment failure, transport disruption or other operational issues. The Company will endeavour to notify the Client as soon as possible and to offer an alternative appointment.
7. Client Obligations and Preparation of Premises
7.1 The Client must ensure that:
a) The Premises are safe and accessible for the Technician to carry out the Services;
b) Adequate lighting, electricity and, where required, water supply are available;
c) Any fragile, breakable or valuable items are removed or secured before the Services commence;
d) Pets and children are kept away from the areas being cleaned and from equipment at all times.
7.2 The Client should notify the Company in advance of any existing damage, wear, staining, loose fittings, or other issues that may affect the outcome of the clean or the safe operation of equipment.
7.3 The Company is not responsible for moving heavy furniture, appliances or other large items unless expressly agreed in advance. If the Client requires items to be moved, this must be discussed at the time of booking and may incur additional charges.
8. Service Standards and Limitations
8.1 The Company will provide the Services with reasonable care and skill, using appropriate equipment and cleaning solutions, and in accordance with industry practices.
8.2 While the Company will use reasonable efforts to remove stains and odours, it does not guarantee that all stains, marks or smells can be removed entirely. The success of cleaning treatments depends on factors including, but not limited to, the nature of the staining, the age of the stain, prior attempts at cleaning, type of fibre and overall condition.
8.3 The Company is not responsible for pre-existing damage, discoloration, shrinkage, fading, wear, loose seams, or weak fibres that may be revealed or become more visible as a result of cleaning.
8.4 The Client must follow any aftercare instructions provided by the Technician, including guidance on drying times, ventilation and safe use of treated areas.
9. Liability and Insurance
9.1 The Company holds appropriate public liability and, where applicable, employer’s liability insurance for the provision of its Services.
9.2 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort (including negligence) or otherwise, shall, to the maximum extent permitted by law, be limited to the value of the specific booking to which the claim relates.
9.3 The Company shall not be liable for:
a) Any indirect, special or consequential loss or damage, including loss of profit, loss of business, or loss of reputation;
b) Any loss or damage arising from the Client’s failure to provide accurate information, to follow the Company’s instructions, or to prepare the Premises in accordance with these Terms and Conditions;
c) Any deterioration or damage to items as a result of inherent defects, pre-existing conditions, old or fragile materials, or fair wear and tear.
9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
10. Waste Disposal and Environmental Compliance
10.1 The Company aims to operate in line with applicable UK waste and environmental regulations and uses cleaning solutions and methods that are appropriate for professional carpet and upholstery cleaning.
10.2 Any waste generated by the Company during the provision of the Services, such as used cleaning solutions, soiling extracted from carpets and disposable materials, will be managed in accordance with relevant legislation and local requirements.
10.3 Where the Services involve the removal of general household waste, bulky items or other waste streams beyond standard cleaning residues, this must be agreed in advance and may incur additional charges. The Company is not a licensed waste carrier unless expressly stated and will not remove or transport waste that requires specific authorisation under applicable regulations.
10.4 The Client is responsible for the disposal of any personal, hazardous or controlled waste not specifically agreed as part of the Services. This includes, but is not limited to, clinical waste, sharps, solvents, paints, oils, construction debris and similar materials.
11. Complaints and Claims
11.1 If the Client is dissatisfied with any aspect of the Services, the Client must inform the Company as soon as practicable, and in any event within 48 hours of completion of the Services.
11.2 The Company will investigate complaints promptly and may request photographs, further information or an opportunity to inspect the Premises or items in question.
11.3 Where appropriate, the Company may offer a re-clean of the affected areas or another suitable remedy, at its discretion, provided that the complaint is justified and the Premises or items are in the same condition as immediately after the original Service.
11.4 Claims for damage must be reported within 48 hours of the Services being carried out. The Client must give the Company and its insurers reasonable access to inspect and assess any alleged damage before repairs or replacement are arranged.
12. Keys, Security and Parking
12.1 If the Client provides keys or access codes, the Company will take reasonable care to ensure their safe handling and return. The Client is responsible for ensuring that any keys supplied are in good working order.
12.2 The Client must ensure that reasonable parking is available for the Technician’s vehicle in proximity to the Premises. Any parking charges, permits or fines incurred as a result of providing the Services may be added to the Client’s invoice where such costs arise from the Client’s instructions or local parking requirements.
13. Health and Safety
13.1 The Company is committed to maintaining high standards of health and safety for its Technicians and Clients. All parties must take reasonable steps to ensure a safe working environment.
13.2 The Technician may refuse to carry out or continue any part of the Services if, in their reasonable opinion, the Premises or specific tasks present a risk to health or safety.
13.3 The Client must notify the Company of any known health and safety risks at the Premises that may affect the provision of the Services, including hazardous materials, structural defects or other dangers.
14. Personal Data and Privacy
14.1 The Company will collect and process personal data about the Client as necessary to manage bookings, deliver the Services and handle payments, in accordance with applicable data protection laws in the United Kingdom.
14.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such data with third parties, except as required to deliver the Services, process payments, comply with legal obligations or enforce its rights.
15. Amendments to Terms and Conditions
15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all bookings made after the updated Terms and Conditions come into effect.
15.2 The version of the Terms and Conditions applicable to a particular booking will be those in force at the time the booking is confirmed, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, formation or performance, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
17.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior representations, communications or understandings, whether written or oral, relating to their subject matter.
